Privacy Policy

Flat Roof Waterproofing Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. By using our services or submitting your information, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

• Name, company or building name, email address, and phone number
• Property address, roof details, project information, and service history
• Payment information, processed securely through third-party payment processors
• Communications you send us by email, phone, or contact form, including roof plans, inspection reports, and photographs
• Device and usage data collected automatically when you visit our website, such as IP address, browser type, and pages visited

2. How We Use Your Information

• Provide, schedule, and manage roofing and waterproofing services
• Prepare inspection reports, estimates, proposals, contracts, and invoices
• Send service-related communications, including appointment confirmations and project updates
• Send marketing communications only with your consent
• Respond to your inquiries and provide customer support
• Improve our website, services, and operations
• Comply with legal obligations

3. Text Message Communications

If you provide a mobile phone number and opt in to receive text messages from Flat Roof Waterproofing Solutions, we will use that number to send messages related to your project or account, such as appointment confirmations, project status updates, estimates, and invoices. Message frequency will vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us directly. Your phone number and text message consent will not be sold, shared, or disclosed to third parties or affiliates for their own marketing purposes.

4. Sharing Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: third-party vendors who assist us in operating our business, such as scheduling software, payment processors, and messaging platforms, under confidentiality obligations
• Manufacturers: when required to register or issue a manufacturer warranty on a roofing system installed on your property
• Legal compliance: when required by law, subpoena, court order, or to protect our rights or the safety of others
• Business transfers: in connection with a merger, acquisition, or sale of business assets

5. Data Retention

We retain your information for as long as necessary to provide our services, honor warranties, fulfill the purposes described in this policy, and comply with legal obligations. Text message opt-in records are retained for a minimum of four years.

6. Your Rights and Choices

You have the right to access and request a copy of the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information subject to legal obligations, opt out of marketing communications at any time, and opt out of text messages by replying STOP. To exercise any of these rights, contact us at info@flatroofwaterproofsolutions.com or (616) 947-7652.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze traffic, and support marketing. You can control cookie settings through your browser preferences.

8. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure.

9. Children's Privacy

Our services are directed to commercial building owners, property managers, and businesses. We do not knowingly collect personal information from individuals under the age of 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised effective date. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

Flat Roof Waterproofing Solutions
17040 Robbins Rd, Suite B, Grand Haven, MI 49417
Email: info@flatroofwaterproofsolutions.com
Phone: (616) 947-7652